Greenpak, Inc.

World Class Service
Greenpak provides world-class professional support services for all SeaPort-E ordering agencies. Instructions on preparing task orders / SOWs, contact information, and procedures for the fully electronic task solicitation / ordering system can be found on the SeaPort-E Acquisition Portal website. To provide customer satisfaction information on services performed, or for more information related to the SeaPort program contact Senior Program Manager, Mr. Craig Arnold.

Mr. Craig Arnold
Senior Program Manager
Contact Via Email

We Maintain our High Quality Standards Quality assurance is the ability to implement, monitor, and continually refine our processes. Greenpak strives to reduce variability, improve productivity, and minimize risk to ensure that our customers always receive goods and services of the highest quality.
On SeaPort-E Task Orders our quality standards will be met through:
	A thorough contract review and program plan
	Establishing - Integrated Product Teams
	A lean organized approach focusing on the identification and elimination of waste
	Concise process design, control, data collection, and testing
	Reviewed supplier selection and process change control
	Comprehensive, recurrent, employee training
	Control Documents (available wherever tasks are performed)
Quality Monitoring Collecting data through regular measuring and visual inspections ensures that all of our products and processes meet our customer's requirements. Frequent inspections are used in all stages of the fabrication process to prevent improper use of equipment and to prevent the delivery of products that do not meet the desired specifications. Documentation Records are maintained to provide evidence of inspections conducted on received and processed products. Our records identify the individual(s) who conducted the inspections and whether or not the product passed or failed the inspection. Our documentation that is kept on file includes inspection forms, Job Task Procedure Manuals (JTP's), as well as data from internal and external resources. Documents of this nature are reviewed annually to determine if any revisions need to be made. Continually Improving Our System Greenpak recognizes the need for prompt and effective, corrective and preventive action to maintain and improve upon our quality assurance system. When monitoring and inspections indicate that specified requirements are not being met, immediate corrective action is taken. Procedures and processes are addressed and corrected or improved upon. Individual products that do not pass inspection are segregated from acceptable products and tagged until an appropriate method of correction is determined by management. Internal Quality Audits To determine the level of compliance to the specified customer requirements, Internal quality audits are performed in accordance with our (Internal Quality Audit Job Task Procedures). These audits serve as an important monitoring tool in evaluating the effectiveness of our quality assurance system. Audit Results Audit results are documented and reported to management. Corrective actions are specified to correct any deficiencies uncovered during the audit. Follow-up audits will record the effectiveness of the corrective action.

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